Refund and Cancellation Policy

This policy explains how to cancel and how to get a refund for anything you buy from Brightforge Labs LLC ("Brightforge Labs", "we", "us"). It covers our apps and websites: FadeReady, LaneTally, SizeGuard and Nail Signature. Each of them is a digital service. Nothing is shipped to you, and you get access online right after payment.

The short version

Subscriptions renew automatically each billing period until you cancel.
You can cancel any time. You will not be charged again, and you keep access until the end of the period you already paid for.
Your first payment, or a one-time purchase, is refunded in full if you ask within 14 days.
Renewal payments are not refunded. Cancel before the renewal date to avoid the next charge.
Purchases made through the Apple App Store or Google Play follow Apple's and Google's own refund rules. You ask Apple or Google for the refund.
A mistaken or duplicate charge is always refunded.

How to cancel a subscription

In your account: open your account or billing settings in the app or on the app's website and choose cancel.
By email: write to the support email of the app, from the email on your account, and ask us to cancel. We cancel it and confirm by email.
Bought through Apple or Google: cancel in your Apple ID subscriptions or in Google Play subscriptions.

When you cancel, no further payments are taken. Your access continues until the end of the billing period you already paid for, and then it stops. Cancel before the renewal date to avoid the next charge. Renewal payments are not refunded, and we do not give partial period refunds for the unused part of a billing period that has already started. The exceptions are the first payment window and mistaken or duplicate charges, described below.

Refunds

First payment or one-time purchase: email us within 14 days of the payment and we refund it in full.
Renewals: renewal payments are not refunded. To stop the next charge, cancel before the renewal date. You keep access until the end of the period you already paid for.
Apple App Store and Google Play: these purchases follow Apple's and Google's own refund rules. Ask Apple or Google for the refund.
Mistaken or duplicate charges: always refunded in full.
Anything else: if something is wrong with the service, email us and we will look into it.

Refunds go back to the card or payment method you paid with, usually within 5 to 10 business days. Your bank may take a little longer to show it.

Free trials, founding offers, discounts and promo codes

If an app offers a free trial, a founding offer, a discount or a promo code, its full terms are shown before you pay: how long it lasts, the price you pay after it ends, that the subscription renews automatically, and how to cancel before you are charged. If you cancel before a trial ends, you are not charged.

Purchases through Apple or Google

If you buy through the Apple App Store or Google Play, Apple or Google handles the payment and the refund, under their own refund rules. Request the refund from Apple or Google. We cannot refund those purchases ourselves, but we are happy to help you find the right place to ask.

How to ask for a refund or cancellation

Email hello@brightforgelabs.app. For LaneTally you can also email support@lanetally.com, and for SizeGuard support@sizeguard.com. Please tell us the app name, the email on your account and the date of the payment. We usually reply within one or two business days.

Please contact us before you ask your bank for a chargeback. We would like the chance to fix it quickly.

Payments and seller

Payments on our websites are processed securely by Stripe. We never see or store your full card number. The seller is Brightforge Labs LLC, a Florida limited liability company. See also our Terms of Use and Privacy Policy.

Changes to this policy

We may update this policy. When we do, we will change the date at the top. A change does not affect a payment you already made.

Contact us

Brightforge Labs LLC, Florida, USA. Email: hello@brightforgelabs.app